Sirvoy can automatically keep your availability updated and retrieve your bookings from Agoda.
Note: If you have already existing, future bookings on Agoda, they will not be automatically retrieved and registered in Sirvoy. See point 8 below.
Follow these instructions to activate the connection:
- Inform your Agoda account manager that you want to connect via XML through Sirvoy.
- When the request has been approved, go to Settings -> Channels -> Agoda.
- First enter your Agoda hotel ID and click “Save”.
- Next, you will be asked to map the room types available in Agoda to your corresponding room types in Sirvoy.Note: On Agoda’s mapping page, you must map the Master Rate (the first found under each room type), otherwise Agoda will reject any updates Sirvoy sends. This is because Sirvoy only directly controls the Master Rate. Additional rates will inherit their base price from the Master Rate, but that base price can be increased or decreased in Agoda by percentage or by a set amount.
- Make sure to verify that all room types have the correct restrictions set as expected, since the rooms will become bookable immediately after the connection is activated.
- Once your mapping is completed, contact the Sirvoy support team and we will activate the connection for you.
- If you are currently receiving credit card details through Agoda, once the connection is active the card details will be sent through the connection instead of being visible in your extranet. To be able to access the credit card information, you will need to use the “Sirvoy Vault” feature. If you are using Sirvoy’s Stripe integration, details will be automatically stored there too. Please see our article on receiving credit card details from channel bookings using Stripe for more information.
- Any bookings received through Agoda prior to the connection, will not be automatically retrieved and registered in Sirvoy. They have to be manually imported into Sirvoy, preferably prior to the connection. If you have a large amount of such bookings, we will happily assist you with the import. Please see this article for instructions.
Note: Once the connection is completed, you will no longer be able to change rates, availability, restrictions (see some exceptions here), etc. via your Agoda login. All updates will have to be done from Sirvoy. Once a change is done in Sirvoy, it will be reflected on Agoda within a couple of minutes. However, we still recommend that you at times verify through your Agoda login that availability, rates and bookings are updated and synced correctly.
Note: Even though the availability is synced between Sirvoy and the channels almost instantaneously, there is always a small risk of double bookings when the same physical room is made available on multiple booking channels simultaneously. For example, the last room could in the same instant be booked both through your website and another booking channel. This happens very rarely, even for busy hotels. But if this does happen, the booking channel will expect you to promptly inform them so that, depending on your agreement, the partner service of the channel can help find a solution as soon as possible.
Note: Extra beds must be specified in the occupancy settings in Sirvoy. For example, let’s say you have an Agoda room type for which you have set the occupancy to “2+1 extrabeds” on Agoda. You should then, for the Sirvoy room type mapped to that Agoda room type, adjust the room type setting “Number of guests” to 2 and “Max. number of guests (incl. extra beds)” to 3. The occupancy settings for your Agoda room types can be seen on the Agoda mapping page in Sirvoy. Note that this is contrary to how it works for other channels (see more in this article). Therefore, in case you work with different channels and offer extra beds, we suggest setting up duplicate room types to be used uniquely for Agoda.
Note: Because of a limitation on Agoda’s end, you cannot set a higher minimum or maximum length-of-stay value than 99. Any higher value you might set in the “Bookable days” restriction in Sirvoy will not have the desired effect on the channel.
Note: On rare occasions, bookings received from channels might be divided into different rooms.